Help & Support
Do you need help with a recent order?
Select an option below or log in for help with a specific order
Log in or sign up to track & get help with recent orders
I need help with…
- Track my delivery
- Return, refund or cancel my order
- Delivery options
Did you buy your item online?
If you provided your email when you bought your item, your confirmation will be in your inbox. Just search for "Electriz" in your email. Please note, it may be in your junk/spam folder. If you can't find it in your email, please contact us.
Checked out as a guest?
If you checked out as a guest when you bought your item, you can find your order confirmation in your email. Please note, it may be in your junk/spam folder. If you can't find it in your email, please speak to one of our friendly team members.
If you created an Electriz account (or logged into your existing account) when you bought your item, you can check your order's status in the My Account area. Just go to the Your Orders section, then Order History. Here you'll be able to track your order.
Credit & debit cards
Found your perfect tech? Sorted your delivery or pick up? Now all you need to do is pay. It's that easy!
We accept:
- American Express*
- Maestro*
- MasterCard
- Visa Credit
- Visa Debit
We also offer a range of flexible credit and leasing options so you can spread the cost for any major purchases.
When we take payment for your order
As soon as your order is placed we request authorisation for payment from your bank. This includes orders that are to be delivered on a specific date.
Reducing the risk of authorisation being refused by your card issuer
- Make sure your personal details are correct and match those registered to your bank account.
- If you're pre-ordering an item, make sure your card won't expire before the expected release date.
- Make sure your card is registered to the correct billing address.
- Sign up to a card authentication scheme such as Visa Secure or Mastercard SecureCode.
- Let your bank know beforehand if you're placing a high-value order.
- If your bank asks you to confirm the purchase, let us know and we'll retry the order.
We're sorry to hear you're having issues placing your online order.
Issues with adding an item to your basket
- We do our very best to keep our website up to date as much as possible, but sometimes high-demand items sell out before we can update our system.
- If an item isn't showing in your basket when you try to add it, it may have sold out.
- If you see an error message, saying your order can't be processed due to high demand, the item may have sold out.
Issues with paying using your debit/credit card
If you're experiencing issues paying with your debit or credit card at the checkout, this may be due to an issue with our provider during busy periods. Please give it a few minutes and try again. If after a few attempts, you still have issues, please contact your bank or card provider.
Every order you make on our website is safe. We use strict security precautions to make our website safe. This includes using a Secure Socket Layer (SSL) server. If you're using the secure server, any information you enter is encrypted. This makes it virtually impossible for anyone else to access your information.
To make sure you're shopping on a secure page, look for a locked padlock icon or an image of a key in the bar. You'll find this at the bottom of your screen. You should also see 'https:' at the start of the web address on any page where you enter personal information.
Our website is verified by Norton Secure, which is powered by Verisign. This protects your personal data. Your payment methods are also covered through MasterCard SecureCode or Visa Secure.
Popular FAQs
We're sorry to hear you're having trouble with an item.
We're happy to offer you an exchange, a refund or something else. Just answer a few quick questions to get started.
You can track your delivery using our online trackers.
Want to return an item? No problem!
We're happy to offer you an exchange, a refund or something else. Just answer a few quick questions to get started.
Changed your mind about an order?
Contact us to discuss cancelling your order and we'll get back to you as soon as possible.
We're always happy to help with whatever you need.
If you need help buying an item, you can discuss what you want with one of our friendly team.
There's also lots of help on hand if you want to extend a warranty or buy one of our additional services.
All our items come with a standard 12-month warranty, effective from the day of purchase. Some manufacturers offer warranties longer than 12 months — please check your item for specific warranty details.
Please check your receipt to find out when you bought your item.
- Log into your account to find out when you bought your item.
- If you bought your item online, you can request a copy of your receipt. If you don't have an account with us, you can sign up now.
- If you don't have a receipt and can't remember if you bought your item online, contact us.
If you're buying an item online, and you want it to be installed, just add our Installation service to your basket. Here's our Installation prices.
The best place to check if a product is in stock is on the product page where you can check availability for home delivery.
If the product you're interested in is out of stock, one of our friendly team members can help to advise you on an alternate product.
If you bought your item online, or if you provided your email address when you bought your item, your receipt will be in your inbox. Just search for "Electriz" in your email. Please note, it may be in your junk/spam folder.
If you can't find your receipt in your email, and you bought your item online, you can request a copy of your receipt through your account.
If you can't find your receipt, please speak to one of our friendly team who can support.
Yes, we do!
Do you want us to recycle your old TV or audio equipment? No problem! You can add our recycling service to your basket when you buy your new product.
Please note, we recycle items on a like-for-like basis. The item we remove should be roughly the same size as the new one we deliver. Sometimes, we can remove a larger item, if we have room in our delivery van. You should disconnect your old equipment before we arrive. You don't need to do this if you've ordered installation for your new TV.
Already placed an order and want to add recycling? No problem! Call us on 0344 561 1234.
Got any small, old tech lying around? If we have room in our van, we can recycle this free of charge, along with your old TV or audio equipment.
Here's our Recycling info and FAQs.
If you've accidentally bought the wrong item, don't worry! We'll get it sorted.
- Do you want a refund? Go to our Returns page to find out what to do.
- Do you want to exchange your item? You can discuss this with one of our friendly team members.
We're sorry to hear you've received the wrong item, but don't worry, we'll get it sorted!
If you ordered your item online, use our contact page to arrange an exchange or refund.
You can add a service to an existing order, but you can't add additional products.
You can add TV installation to models over 43", or arrange for us to recycle your old item. Just call us on 0344 561 1234 to discuss.
Our team can also offer help with placing a new order.
Sometimes we cancel an order if it contains an item that has been misrepresented on our website. We do everything we can to ensure all information, product descriptions, and prices are accurate when an item goes live on our site. However, sometimes mistakes happen, and we must rectify the wrongly published information before we can continue selling the item.
Sometimes certain items are in high demand, and you're restricted to buying a limited number. If your order exceeds this restriction, we'll cancel it (even if you've received an order confirmation), and you won't be able to order the same item again for 90 days. You will receive a full refund for any amount you paid.
You can reach our friendly team in several ways:
- Call us — to place an order, call 0330 678 1696. For anything else, call 0344 561 0000.
- Write to us — Electriz, PO Box 1687, Sheffield S2 5YA.
- Online — visit our Contact page.
How can I contact Electriz?
Support
Need help? Message our customer support team via web live chat. Our friendly advisors are ready to assist you with any questions about your order, delivery, or products.
Write to us
Got a way with words? Write to us at:
Electriz
PO Box 1687
Sheffield S2 5YA