Terms & conditions

We've tried to keep our Terms and Conditions ("Ts and Cs") as clear as possible and to give you all the information we can about buying from Electriz. These Ts and Cs apply to purchases made on our website or over the phone.

Items sold on our website and in-store are intended exclusively for normal domestic and personal use within the UK and are not for commercial use or resale.

1. About us

We are Electriz plc, a company registered in England and Wales (registered number 07105905), with our registered office at 1 Portal Way, London, W3 6RS. Our VAT number is 927 2556 00.

2. Our contract with you

Don't panic if you make any mistakes during your order — you can correct any input errors right up until you confirm payment. Once you're happy with the order details, you confirm your order by proceeding to payment.

Our acceptance of your order takes place when we email you to confirm it, at which point a contract will come into existence between you and us. We may not accept your order if the product is unavailable, if we identify a pricing error, or if you are located outside the UK or our delivery areas.

3. Payment

All our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional charges for services you may choose. This total will be confirmed at checkout before you complete your purchase.

4. Delivery

If our supply of your product is delayed by an event outside our control (for example, due to supply chain issues, traffic levels or adverse weather conditions), we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay.

We may charge you additional sums if you don't give us the information we've asked for about how we can access your property for delivery, installation or recycling services. Full details about our delivery options are available on our Delivery options page.

5. Your right to change your mind

Your legal right to change your mind. For most of our products bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund. This is sometimes known as the "cooling off" period.

When you can't change your mind. You can't change your mind about an order for:

• Products sealed for health protection or hygiene purposes, once unsealed after delivery.
• Sealed audio or sealed video recordings or sealed computer software, once unsealed after delivery.
• Any products which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about goods, you must let us know no later than 14 days after the day we deliver your product (or last product, if split across deliveries).

How to let us know. To let us know you want to change your mind, contact us.

6. Returns

You have to return the product if it is goods. You can return it by dropping it off at a pickup shop to send the product back to us, following the returns process on our website. You should keep proof of postage. Alternatively, you can return the product to any of our stores.

We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time. Goods must be returned as new and, where possible, in the original packaging.

For more details, see our Returns & cancellations page.

7. Faulty products

We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives.

If your product is faulty, we will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation, whichever is later). We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

8. Our liability

We are responsible for losses you suffer caused by us breaking this contract unless the loss is unexpected, caused by a supervening event outside our control, or something you could have avoided by taking reasonable action.

We do not exclude or limit in any way our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for defective products under the Consumer Protection Act 1987.

9. Changes to products and these terms

We can always change a product or these Ts and Cs without notifying you in advance to reflect changes in relevant laws and regulatory requirements, or to make minor adjustments and improvements that will not materially affect your use of the product.

10. We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if you don't make any payment to us when it is due, you don't provide us with information or access that we need, or you don't allow us to deliver the product to you or collect it from us within a reasonable time.

11. Complaints and disputes

Please contact us if you have any questions or complaints. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court.

These Ts and Cs are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims in the courts of the country you live in.

12. Other important terms

We can transfer our contract with you so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and ensure your rights under the contract are not affected.

Nobody else has any rights under this contract. This contract is between you and us. If a court invalidates some of this contract, the rest of it will still apply. Even if we delay in enforcing this contract, we can still enforce it later.

These terms of use (together with the documents referred to in them) tell you the terms on which you may make use of our website. By using our site, you confirm that you accept these terms and agree to comply with them.

1. Accessing our website

Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

2. Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in locations outside the UK.

3. Intellectual property rights

We, our group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on our website. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status as the authors of content on our site must always be acknowledged.

4. Text and data mining

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using any system or software to extract data from our website for commercial or non-commercial purposes.

5. User content rules

Whenever you make use of a feature that allows you to upload content to our site (such as reviews or comments), you must comply with our content standards. Any content you upload must be accurate, genuinely held where it states opinions, and comply with applicable law.

Content must not:

• Be defamatory, obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material, violence, or discrimination.
• Infringe any intellectual property rights of any other person.
• Be likely to deceive any person or be used to impersonate any person.
• Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Advocate, promote or assist any unlawful act.

6. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

7. Our liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, and for fraud or fraudulent misrepresentation.

We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site.

We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8. Governing law

If you are a consumer, these terms of use, their subject matter and their formation are governed by English law. You can bring legal proceedings in the English courts. If you live in Scotland you can bring proceedings in either Scottish or English courts. If you live in Northern Ireland you can bring proceedings in either Northern Irish or English courts.

The following terms apply to content you share with us, such as product reviews, ratings, questions, answers, photos, and any other content ("Content") that you submit via our website.

1. Rights you give us

By submitting Content, you grant Electriz a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, publish, translate, distribute, and display the Content in any media. We may also sub-license these rights to our group companies and service providers.

2. How to cancel our rights to use your Content

Our rights to use your Content last indefinitely unless and until they are cancelled by you. You can cancel at any time by contacting us. Once cancelled, we will make reasonable efforts to remove your Content, though it may take some time to remove from all systems and caches.

3. Your promises to us

By submitting Content, you confirm that:

• The Content is your original work and you own all intellectual property rights in it.
• Our use of your Content will not infringe the intellectual property, privacy, or publicity rights of any third party.
• The Content is truthful and based on your genuine experience.
• You have not been offered payment or incentive by any third party to submit the Content.
• The Content complies with all applicable laws and our content standards.

4. Our right to remove Content

We reserve the right to remove or edit any Content at our discretion, particularly if it breaches our content standards or these terms. We are not obliged to publish, use, or retain any Content you submit.