Privacy & cookies

Our policy explains what personal information we collect. It also explains what we do with it. It helps you find out what information we hold on you, and how you can update it.

It applies to you if you use our products and services. This can be either in-store, online, or over the phone. It also applies if you visit our website or social media pages.

Electriz Group is the data controller. Electriz Group includes Electriz plc and its subsidiaries and associated brands. When we use the words "we", "us" and "our", we mean Electriz Group.

We may change this policy from time to time by updating this page. You should check this page occasionally to make sure you are happy with any changes.

We collect personal information from you in several ways:

1. When you place an order

When you buy products or services from us, we collect information such as your name, email address, delivery address, billing address, phone number and payment details. We need this to process your order, send you order updates, and deliver your products.

2. When you create an account

If you create an account with us, we store your name, email address, contact details and preferences. We use this information to provide you with a personalised experience and to make it easier for you to manage your orders and settings.

3. When you browse our website

We collect information about how you use our website, including pages you visit, products you view, and searches you make. We use cookies and similar technologies to collect this information. Please see our Cookie Policy for more details.

4. When you contact us

If you contact our customer service team by phone, email, webchat or social media, we may keep a record of that correspondence and any information you provide during the interaction.

5. When you enter competitions or promotions

If you enter a competition, prize draw or promotion, we collect the information you provide as part of your entry. We may also share your information with the partner brand running the promotion where applicable.

6. When you write a review

If you leave a product review or rating on our website, we collect the content of your review along with your display name. Reviews help other customers make informed purchasing decisions.

7. When you visit our stores

If you visit one of our stores, we may collect information when you interact with our colleagues, use in-store services, or connect to our Wi-Fi network. We also operate CCTV in our stores for security and crime prevention purposes.

8. From third parties

We may receive information about you from third parties, such as delivery partners, payment processors, fraud prevention agencies, and marketing partners. We use this information in accordance with this privacy policy.

We use your personal information for the following purposes:

We engage in advertising activity across digital platforms with both targeted and non-targeted advertising. For targeted advertising, we work with partners and agencies to analyse customer browsing and purchasing patterns to serve you relevant advertisements.

We may share your personal information with the following categories of recipients:

Our service providers

We use a range of third-party service providers to help us run our business and deliver our products and services to you. These include companies that provide delivery services, payment processing, IT hosting, customer service support, marketing and analytics services. These providers only process your information on our behalf and in accordance with our instructions.

Other organisations and individuals

We may also share your information with manufacturers and brand partners (for warranty, product safety and recall purposes), credit reference and fraud prevention agencies, law enforcement and regulatory bodies (where required by law), and professional advisers such as accountants, lawyers and auditors.

International transfers

Some of our service providers are based outside the UK. Where we transfer your personal information to countries outside the UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner, to protect your information.

We keep your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law. The retention period depends on the type of information and the purpose for which it was collected.

For example, we keep transactional data (such as order details) for up to 7 years for tax and accounting purposes. We keep marketing preferences for as long as you are an active customer, and for a reasonable period after your last interaction with us.

When your information is no longer needed, we will securely delete or anonymise it so that it can no longer be linked back to you.

Under UK data protection law, you have a number of rights in relation to your personal information. These include the right to:

• Access — request a copy of the personal information we hold about you.
• Rectification — ask us to correct inaccurate or incomplete information.
• Erasure — ask us to delete your personal information in certain circumstances.
• Restriction of processing — ask us to limit how we use your information.
• Data portability — request a copy of your information in a structured, commonly used format.
• Object — object to the processing of your information for certain purposes, including direct marketing.

If you would like to exercise any of these rights, please contact us. We will respond to your request within one month.

You can stop receiving marketing from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you.
• Updating your marketing preferences in your account settings.
• Contacting us to ask us to stop.

To stop online marketing through cookies, please see our Cookie Policy.

Please note that even if you opt out of marketing, we will still send you important service messages about your orders and account.

If you have any questions regarding this Privacy & Cookies Policy, you can contact our Data Protection Office at:

Complaining to the Data Protection Regulator

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

You can find more information on the ICO's website or contact them directly. However, we would appreciate the opportunity to address your concerns first, so please contact us in the first instance.

This Privacy & Cookies Policy was last updated and replaces all previous versions. This Policy is regularly reviewed.